{"id":382,"date":"2026-02-23T22:52:00","date_gmt":"2026-02-23T21:52:00","guid":{"rendered":"https:\/\/www.uamksr.sk\/uamk\/?page_id=382"},"modified":"2026-02-23T23:04:02","modified_gmt":"2026-02-23T22:04:02","slug":"reklamacny-poriadok-v-oblasti-vzdelavacej-cinnosti","status":"publish","type":"page","link":"https:\/\/www.uamksr.sk\/uamk\/reklamacny-poriadok-v-oblasti-vzdelavacej-cinnosti","title":{"rendered":"Reklama\u010dn\u00fd poriadok v oblasti vzdel\u00e1vacej \u010dinnosti"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Organiz\u00e1cia:<\/strong><\/h3>\n\n\n\n<p>\u00dastredn\u00fd automotoklub Slovensk\u00e1 republika (UAMK)<\/p>\n\n\n\n<p><strong>Platnos\u0165 dokumentu:<\/strong><br>od d\u00e1tumu schv\u00e1lenia<\/p>\n\n\n\n<p><strong>\u00da\u010del dokumentu<\/strong><\/p>\n\n\n\n<p>Tento dokument upravuje jednotn\u00fd postup pri <strong>prij\u00edman\u00ed, evidovan\u00ed, preverovan\u00ed a rie\u0161en\u00ed s\u0165a\u017enost\u00ed a&nbsp;podnetov, uplat\u0148ovania a vybavovania reklam\u00e1ci\u00ed<\/strong> s\u00favisiacich so vzdel\u00e1vacou, eduka\u010dnou a prevent\u00edvnou \u010dinnos\u0165ou organiz\u00e1cie. Cie\u013eom postupu je zabezpe\u010di\u0165 transparentn\u00e9, spravodliv\u00e9 a nestrann\u00e9 rie\u0161enie s\u0165a\u017enost\u00ed a z\u00e1rove\u0148 podporova\u0165 zvy\u0161ovanie kvality vzdel\u00e1vac\u00edch programov.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Vymedzenie pojmov<\/strong><\/h3>\n\n\n\n<p><strong>2.1 S\u0165a\u017enos\u0165<\/strong><\/p>\n\n\n\n<p>S\u0165a\u017enos\u0165 je podanie \u00fa\u010dastn\u00edka vzdel\u00e1vania alebo inej osoby, ktor\u00fdm poukazuje na: nespokojnos\u0165 s kvalitou vzdel\u00e1vacieho procesu, spr\u00e1vanie lektora alebo inej osoby, organiza\u010dn\u00e9 alebo etick\u00e9 pochybenia.<\/p>\n\n\n\n<p><strong>2.2 Podnet<\/strong><\/p>\n\n\n\n<p>Podnet je n\u00e1vrh, odpor\u00fa\u010danie alebo upozornenie na zlep\u0161enie kvality vzdel\u00e1vac\u00edch slu\u017eieb.<\/p>\n\n\n\n<p><strong>2.3 Reklam\u00e1cia<\/strong><\/p>\n\n\n\n<p>Reklam\u00e1cia je uplatnenie pr\u00e1va \u00fa\u010dastn\u00edka vzdel\u00e1vania t\u00fdkaj\u00face sa: nedodr\u017eania podmienok vzdel\u00e1vacieho programu, neuskuto\u010dnenia slu\u017eby v dohodnutom rozsahu, in\u00fdch n\u00e1rokov s\u00favisiacich s poskytovanou slu\u017ebou.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>P\u00f4sobnos\u0165<\/strong><\/h3>\n\n\n\n<p>Postup sa vz\u0165ahuje na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00fa\u010dastn\u00edkov vzdel\u00e1vania,<\/li>\n\n\n\n<li>zamestnancov organiz\u00e1cie,<\/li>\n\n\n\n<li>intern\u00fdch a extern\u00fdch lektorov,<\/li>\n\n\n\n<li>odborn\u00fdch garantov,<\/li>\n\n\n\n<li>in\u00e9 osoby zapojen\u00e9 do vzdel\u00e1vacej \u010dinnosti organiz\u00e1cie.<\/li>\n<\/ul>\n\n\n\n<p><strong>Predmet s\u0165a\u017enosti alebo podnetu<\/strong><\/p>\n\n\n\n<p>S\u0165a\u017enos\u0165 alebo podnet sa m\u00f4\u017ee t\u00fdka\u0165 najm\u00e4: priebehu alebo organiz\u00e1cie vzdel\u00e1vacieho programu, spr\u00e1vania alebo odborn\u00e9ho postupu lektora, dodr\u017eiavania etick\u00fdch z\u00e1sad a profesion\u00e1lneho spr\u00e1vania, obsahu vzdel\u00e1vacieho programu, poru\u0161enia pr\u00e1v \u00fa\u010dastn\u00edkov vzdel\u00e1vania.<\/p>\n\n\n\n<p><strong>Sp\u00f4sob podania s\u0165a\u017enosti, podnetu, reklam\u00e1cie<\/strong><\/p>\n\n\n\n<p>S\u0165a\u017enos\u0165, podnet, reklam\u00e1ciu je mo\u017en\u00e9 poda\u0165:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>p\u00edsomne (listom alebo elektronickou formou),<\/li>\n\n\n\n<li>\u00fastne (osobne alebo telefonicky), pri\u010dom sa o nej vyhotov\u00ed stru\u010dn\u00fd z\u00e1znam.<\/li>\n<\/ul>\n\n\n\n<p>S\u0165a\u017enos\u0165 mus\u00ed&nbsp; obsahova\u0165:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>identifik\u00e1ciu osoby, ktor\u00e1 s\u0165a\u017enos\u0165 pod\u00e1va (ak nejde o anonymn\u00fa s\u0165a\u017enos\u0165),<\/li>\n\n\n\n<li>opis predmetu s\u0165a\u017enosti,<\/li>\n\n\n\n<li>d\u00e1tum a miesto udalosti, ktorej sa s\u0165a\u017enos\u0165 t\u00fdka.<\/li>\n<\/ul>\n\n\n\n<p>Anonymn\u00e9 s\u0165a\u017enosti sa rie\u0161ia v pr\u00edpade, ak obsahuj\u00fa konkr\u00e9tne a overite\u013en\u00e9 skuto\u010dnosti.<\/p>\n\n\n\n<p><strong>Evidencia<\/strong><\/p>\n\n\n\n<p>Ka\u017ed\u00e1 prijat\u00e1 s\u0165a\u017enos\u0165, podnet, reklam\u00e1cia je <strong>zaevidovan\u00e1<\/strong> poverenou osobou v internej evidencii s\u0165a\u017enost\u00ed. Evidencia obsahuje najm\u00e4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u00e1tum prijatia,<\/li>\n\n\n\n<li>predmet s\u0165a\u017enosti,<\/li>\n\n\n\n<li>sp\u00f4sob vybavenia,<\/li>\n\n\n\n<li>d\u00e1tum uzatvorenia.<\/li>\n<\/ul>\n\n\n\n<p><strong>Preverovanie a rie\u0161enie s\u0165a\u017enosti<\/strong><\/p>\n\n\n\n<p>S\u0165a\u017enosti a podnety preveruje <strong>zodpovedn\u00e1 osoba ur\u010den\u00e1 veden\u00edm organiz\u00e1cie<\/strong> v spolupr\u00e1ci s odborn\u00fdm garantom vzdel\u00e1vacieho programu, ak je to relevantn\u00e9.<\/p>\n\n\n\n<p>Pri rie\u0161en\u00ed s\u0165a\u017enosti sa postupuje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nestranne a objekt\u00edvne,<\/li>\n\n\n\n<li>s d\u00f4razom na ochranu pr\u00e1v v\u0161etk\u00fdch z\u00fa\u010dastnen\u00fdch str\u00e1n,<\/li>\n\n\n\n<li>s re\u0161pektovan\u00edm z\u00e1sady d\u00f4vernosti.<\/li>\n<\/ul>\n\n\n\n<p>V pr\u00edpade potreby m\u00f4\u017ee by\u0165 vy\u017eiadan\u00e9 stanovisko lektora, \u00fa\u010dastn\u00edkov vzdel\u00e1vania alebo in\u00fdch dotknut\u00fdch os\u00f4b.<\/p>\n\n\n\n<p><strong>Lehoty na vybavenie s\u0165a\u017enosti<\/strong><\/p>\n\n\n\n<p>S\u0165a\u017enos\u0165 alebo podnet sa vybavuje <strong>bez zbyto\u010dn\u00e9ho odkladu<\/strong>, spravidla do 30 dn\u00ed od jej prijatia. V od\u00f4vodnen\u00fdch pr\u00edpadoch m\u00f4\u017ee by\u0165 lehota pred\u013a\u017een\u00e1, o \u010dom je s\u0165a\u017eovate\u013e informovan\u00fd.<\/p>\n\n\n\n<p><strong>V\u00fdsledok rie\u0161enia a opatrenia<\/strong><\/p>\n\n\n\n<p>Na z\u00e1klade preverenia s\u0165a\u017enosti m\u00f4\u017ee organiz\u00e1cia:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>prija\u0165 n\u00e1pravn\u00e9 opatrenia,<\/li>\n\n\n\n<li>odporu\u010di\u0165 zmeny v organiz\u00e1cii alebo obsahu vzdel\u00e1vacieho programu,<\/li>\n\n\n\n<li>upozorni\u0165 dotknut\u00fa osobu na poru\u0161enie povinnost\u00ed,<\/li>\n\n\n\n<li>v z\u00e1va\u017en\u00fdch pr\u00edpadoch ukon\u010di\u0165 spolupr\u00e1cu s lektorom alebo spolupracovn\u00edkom.<\/li>\n<\/ul>\n\n\n\n<p>Cie\u013eom opatren\u00ed je predov\u0161etk\u00fdm <strong>zlep\u0161enie kvality vzdel\u00e1vacej \u010dinnosti a prevencia opakovania nedostatkov<\/strong>.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.uamksr.sk\/gdpr-vzdelavanie\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ochrana osobn\u00fdch \u00fadajov<\/a><strong>&nbsp;a d\u00f4vernos\u0165<\/strong><\/p>\n\n\n\n<p>Pri rie\u0161en\u00ed s\u0165a\u017enost\u00ed sa postupuje v s\u00falade s platn\u00fdmi pr\u00e1vnymi predpismi o ochrane osobn\u00fdch \u00fadajov. Inform\u00e1cie z\u00edskan\u00e9 v r\u00e1mci rie\u0161enia s\u0165a\u017enosti sa pou\u017e\u00edvaj\u00fa v\u00fdlu\u010dne na \u00fa\u010dely preverenia a zlep\u0161ovania kvality vzdel\u00e1vania.<\/p>\n\n\n\n<p><strong>Z\u00e1vere\u010dn\u00e9 ustanovenia<\/strong><\/p>\n\n\n\n<p>Tento postup je s\u00fa\u010das\u0165ou vn\u00fatorn\u00e9ho syst\u00e9mu zabezpe\u010dovania kvality vzdel\u00e1vacej \u010dinnosti organiz\u00e1cie. Organiz\u00e1cia zabezpe\u010duje, aby s jeho obsahom boli obozn\u00e1men\u00ed zamestnanci, lektori a spolupracovn\u00edci. Tento dokument je z\u00e1v\u00e4zn\u00fd pre v\u0161etky osoby zapojen\u00e9 do vzdel\u00e1vacej \u010dinnosti, je pravidelne presk\u00famavan\u00fd a aktualizovan\u00fd pod\u013ea potreby, nadob\u00fada \u00fa\u010dinnos\u0165 d\u0148om schv\u00e1lenia.\n<br><br>\n<\/p>\n\n\n\n<p>V&nbsp;Bratislave, d\u0148a 2. janu\u00e1ra 2026<\/p>\n\n\n\n<p>\u0160tatut\u00e1r: PaedDr. Juraj Smre\u010dan, prezident<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-ae2fe186 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.uamksr.sk\/uamk\/vzdelavaci-program-spolu-bezpecne-na-cestach\">Nasp\u00e4\u0165 na  Vzdel\u00e1vac\u00ed program<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Organiz\u00e1cia: \u00dastredn\u00fd automotoklub Slovensk\u00e1 republika (UAMK) Platnos\u0165 dokumentu:od d\u00e1tumu schv\u00e1lenia \u00da\u010del dokumentu Tento dokument upravuje jednotn\u00fd postup pri prij\u00edman\u00ed, evidovan\u00ed, preverovan\u00ed a rie\u0161en\u00ed s\u0165a\u017enost\u00ed a&nbsp;podnetov, uplat\u0148ovania a vybavovania reklam\u00e1ci\u00ed s\u00favisiacich so vzdel\u00e1vacou, eduka\u010dnou a prevent\u00edvnou \u010dinnos\u0165ou organiz\u00e1cie. Cie\u013eom postupu je zabezpe\u010di\u0165 transparentn\u00e9, spravodliv\u00e9 a nestrann\u00e9 rie\u0161enie s\u0165a\u017enost\u00ed a z\u00e1rove\u0148 podporova\u0165 zvy\u0161ovanie kvality vzdel\u00e1vac\u00edch programov. Vymedzenie &hellip;<br \/><a href=\"https:\/\/www.uamksr.sk\/uamk\/reklamacny-poriadok-v-oblasti-vzdelavacej-cinnosti\" class=\"more-link pen_button pen_element_default pen_icon_arrow_double\">\u010c\u00edta\u0165 \u010falej <span class=\"screen-reader-text\">Reklama\u010dn\u00fd poriadok v oblasti vzdel\u00e1vacej \u010dinnosti<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-382","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.uamksr.sk\/uamk\/wp-json\/wp\/v2\/pages\/382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uamksr.sk\/uamk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.uamksr.sk\/uamk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.uamksr.sk\/uamk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uamksr.sk\/uamk\/wp-json\/wp\/v2\/comments?post=382"}],"version-history":[{"count":4,"href":"https:\/\/www.uamksr.sk\/uamk\/wp-json\/wp\/v2\/pages\/382\/revisions"}],"predecessor-version":[{"id":392,"href":"https:\/\/www.uamksr.sk\/uamk\/wp-json\/wp\/v2\/pages\/382\/revisions\/392"}],"wp:attachment":[{"href":"https:\/\/www.uamksr.sk\/uamk\/wp-json\/wp\/v2\/media?parent=382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}